Florida summers are hot—but your conflict resolution skills will be cooler than ever in this fast-paced, interactive session! Welcome to Q.T.I.P.: The Art of Keeping Your Cool, where you’ll learn to navigate heated conflicts without breaking a sweat. Through Conflict Bingo, real-world case studies, and the Q.T.I.P. Challenge, you’ll sharpen your ability to stay calm under pressure, enforce policies effectively, and respond with confidence—not frustration. Taking things personally? Optional. Staying in control? Essential. Think you’ve got what it takes? Let’s play, strategize, and leave the heat behind as you master the power of staying cool!
